How to Properly List BPO Experience on Your Resume

Why BPO Experience is Valuable

The Business Process Outsourcing (BPO) industry in the Philippines provides world-class training in communication, problem-solving, and customer service. Recruiters value these skills even outside the BPO sector.

1. Focus on Metrics and Key Performance Indicators (KPIs)

Instead of just listing tasks, mention your achievements using numbers:

• "Maintained a CSAT (Customer Satisfaction) score of 95% above the 90% target."
• "Achieved an average handle time of 5 minutes while maintaining quality."

2. Highlight Your Technical Proficiency

Mention the tools you used, such as Salesforce, Zendesk, Avaya, or MS Excel.

3. Showcase Your Versatility

If you handled multiple channels (Voice, Chat, Email) or worked for different accounts (Telco, Healthcare, Financial), make sure to emphasize this adaptability.

4. Use Professional Job Titles

While your internal title might be "CSR," you can use more descriptive titles like "Customer Success Associate" or "Technical Support Representative" depending on your actual role.